SHIPPING POLICY

 

Thank you for visiting and shopping at Wild Desire. The following information sets out the terms and conditions that constitute our Shipping Policy.

 

1. Processing your Order

An email confirmation is sent to your e—mail address after placing your order. Please keep this e—mail as proof of your purchase.

 

2. Shipment Processing Time

Processing time refers to the time it takes for us to prepare your order for shipping.

After your payment is authorised and verified. All orders are processed within 2 business days. We will contact you if for some reason there are any delays.

 

3. Shipment Locations

3.1. Domestic and International

Wild Desire ships domestically as well as internationally.

The majority of our products are shipped from the warehouse in California, USA.

If you have a question about domestic or international deliveries, please contact us at support@wilddesire.com.au

 

4. Shipment rates and delivery estimates

We endeavor to process your order as soon as possible. Estimated delivery times are stated upon placement of order. Delivery times are estimates and commence from the date of shipment. rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays, customs, and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances we make every effort to fulfil your order.

(a) Express Shipping

The order may arrive within 1-3 business days.

(b) Standard Shipping

The order may arrive within 6-10 business days.

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Shipping costs are based on weight

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(c) Please note:

(i) Date of delivery may vary due to carrier shipping practices. delivery location method of delivery. and the items ordered

(ii) When placing your order. we consider these factors when calculating the Estimated Delivery Date

(A) Transit Time: The amount of time it takes your order to leave our distribution centre and arrive at the local delivery carrier

(B) Weight factor: Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost. simple add the items you would Iike to purchase to your cart and proceed to the checkout page. Once at the checkout screen, shipping charges wiII be displayed.

(iii) Due to pandemic, economic or natural events packages to and from our facilities may be delayed. We appreciate your patience during these times

(iv) We will not be responsible for wrong shipping address, if you provide incorrect information.

 

5. Tracking Options

Wild Desire aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a Iink to track your package.

5.1. Domestic and International

All orders delivered within Australia automatically have tracking

International orders are sent with This service comes with tracking and your tracking number will be sent to you once it has been posted. If we are requested to make alternative shipping arrangements we cannot guarantee tracking and will not be responsible for the delivery of orders sent internationally.

 

6. International Customs, Duties and Taxes

All orders shipping to a destination outside of Australia are subject to the import duties, fees, and taxes of the destination country. Delays in delivery may occur if your package is randomly selected by your country's Customs Department. Wild Desire is not responsible for any possible customs and taxes applied to your order. We do not benefit in anyway from these charges and we work very closely with our brokers and carriers to ensure as few delays as possible. All fees imposed during or after shipping are the responsibility of the customer. You agree that you are responsible for any duty taxes and customs requirements or other Iike taxes, fees, levies, costs or expenses associated with importing products you purchase from us and shipping them internationally.

 

7. Damages

If there is any damage to the packaging on delivery contact us immediately at support@wilddesire.com.au

 

8. Missing or Lost Package

There are several reasons why a package gets lost or becomes a deliver exception. We've found that, more often than not, the package is either in the building or with a neighbour. Wild Desire politely requests that customers Iook in common courier hiding spots. Please take a Iook around and let us Know if you find it. If you haven't located your order please contact us at support@wilddesire.com.au to report missing or lost packages.

 

9. Questions

If you have any questions about the delivery and shipment of your order, please see our FAQ page. or contact us at support@wilddesire.com.au

 

Wild Desire

ABN: 58073189179

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